Shipping Policy

Here’s a sample Shipping Policy for your website Zaati.pk:

Shipping Policy for Zaati.pk

At Zaati.pk, we aim to provide fast, reliable, and affordable shipping for all orders. Please read through our shipping policy below to understand how we process, ship, and deliver your products.

1. Order Processing Time

All orders are processed within 1-3 business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.
Once your order is processed, you will receive an email with tracking information (if applicable) to keep you updated on the status of your shipment.

2. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs. Delivery times depend on the shipping method chosen and your location:

Standard Shipping: Delivery within 5-7 business days for orders within Pakistan.
Express Shipping: Delivery within 2-3 business days for orders within Pakistan.

For international orders, delivery times may vary depending on the destination and customs processing. We aim to deliver international orders within 7-14 business days.

3. Shipping Costs

Shipping costs are calculated based on the delivery location, order weight, and selected shipping method. The cost will be displayed at checkout before payment is processed.

Free Shipping: We offer free shipping on orders over a specific amount (as defined on the website). This promotion may change, so please check the current terms at checkout.

4. Shipping Restrictions

We currently ship to Pakistan and select international locations. If your delivery address is outside of our serviceable areas, please contact us at sales@zaati.pk, and we will do our best to accommodate your request.
Certain products (e.g., fragile items, customized products) may be subject to shipping restrictions or special handling. Additional charges may apply for such items.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment on the courier's website. If you do not receive a tracking number or need further assistance, please contact us at sales@zaati.pk.

6. Order Delivery and Address Information

Please ensure that your shipping address is correct at the time of checkout. Zaati.pk is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply to reship the order.

7. Delivery Failures and Refused Deliveries

If a delivery attempt is unsuccessful, the courier will make additional attempts to deliver the package. If the package is not accepted or retrieved, it may be returned to us.
If the order is returned due to refusal or failure to collect, we may issue a refund (minus shipping costs) or resend the order after you pay the additional shipping fee.

8. Customs Duties and Taxes (For International Orders)

For international shipments, customs duties and taxes may be applied based on the destination country. These charges are the responsibility of the customer. Please check with your local customs office to determine any additional costs that may apply to your shipment.

9. Damaged or Missing Items

In the rare event that your order arrives damaged or items are missing, please contact our customer service team within 7 days of receiving your order. We will investigate the issue and provide a solution, whether it's a replacement or refund.

To report damaged or missing items: