Return Policy

At Zaati.pk, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our return policy below:

1. Eligibility for Returns

You can return items purchased from Zaati.pk within [number of days] days from the date of delivery, provided the following conditions are met:

• The product is in its original condition, unused, and unopened (if applicable).
• The product must be returned with the original packaging and tags.
• Customized or personalized items are not eligible for returns unless damaged or defective upon receipt.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Items marked as “Final Sale”
• Custom or personalized products
• Underwear and lingerie for hygiene reasons
• Products that are damaged due to misuse

3. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team at sales@zaati.pk to initiate the return process.
2. Provide your order number, product details, and reason for return.
3. Our team will guide you with instructions on how to send the item back to us.
4. Once we receive the returned product, we will process your return and issue a refund or exchange, depending on the eligibility.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [number of days] days. Shipping costs are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the exchange. Exchanges are subject to product availability.

6. Shipping Costs

Customers are responsible for return shipping costs unless the product was damaged or defective upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@zaati.pk with your order number and pictures of the damaged product. We will arrange for a replacement or refund as per your preference.

8. Contact Us

If you have any questions about our return policy or need assistance, please feel free to reach out to our customer service team at:

Email: sales@zaati.pk