Refund Policy

At Zaati.pk, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund policy. Please review the details below:

1. Eligibility for Refunds

You may be eligible for a refund if:

• The item you received is damaged, defective, or incorrect.
• You request a refund within [number of days] days of receiving the item.
• The item is returned in its original condition with packaging and tags intact.

2. Non-Refundable Items

The following items are non-refundable:

• Customized or personalized products.
• Products that have been used, opened, or damaged after delivery.
• Gift cards.
• Final sale items.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at sales@zaati.pk within [number of days] days of receiving your order.
2. Provide your order number, product details, and reason for the refund request.
3. If applicable, send us pictures of the damaged or incorrect item.
4. Once we receive your request, we will review it and inform you of the next steps.

4. Processing Refunds

Once your return is approved, we will process the refund to your original payment method within [number of days] days. If the payment was made via cash on delivery (COD), we will issue the refund via bank transfer or another agreed-upon method.

5. Refunds for Damaged or Defective Products

If your product is damaged or defective, we will offer you a full refund or replacement. Please contact us at sales@zaati.pk immediately upon receiving the item.

6. Refund Amount

Refunds will be made for the full amount of the item purchased, excluding any shipping costs. Shipping costs are non-refundable unless the product is defective or damaged.

7. Late or Missing Refunds

If you have not received your refund after [number of days] days, please check with your bank or credit card company. If the refund is still not reflected, contact us at sales@zaati.pk, and we will assist you in resolving the issue.

8. Contact Us

If you have any questions about our refund policy or need assistance, please feel free to contact us at:

Email: sales@zaati.pk